THESE BRANDS USE KANARI TO SUCCESSFULLY MANAGE THE CUSTOMER EXPERIENCE
A Happy Customer is a Valuable Customer
The problem is customer experience management isn’t easy. And the larger your organization, the trickier it gets...
- It’s a technical challenge just capturing all the feedback from your customers.
- Someone then has to spend countless hours turning spreadsheets of raw survey data into useful reports for management.
- Often the feedback you do collect doesn’t get into the right hands, or at the right time.
- And so your company isn’t taking the actions required to save unhappy customers, or tackle the root causes of their dissatisfaction.
- What if you could rescue an unhappy customer in real-time, before they rant to their 567 Facebook friends?
- What if every front-line employee had customer insights at their fingertips, so they can better serve your customers?
- And what if every manager had instant access to the latest customer satisfaction performance metrics?
But what if it was easy to know exactly what your customers were thinking?
And what if you could do this effortlessly and automatically? Well, now you can with Kanari's customer experience management suite.
Easily collect valuable customer insight
- Create custom, on-brand surveys that work on any device.
- Capture the voice of your customers at every key touchpoint.
- Send via email, SMS, QR code, in-store tablets or your website and app.
- Gain knowledge of what your customers are thinking and feeling.
Advanced analytics to uncover the gold
- Discover the hidden issues that are damaging customer satisfaction.
- Updates in real-time so you keep your finger on your customers’ pulse.
- Intelligent keyword mining brings valuable feedback to the surface.
- Sentiment analysis to understand the emotional tone of customer opinions.
Turn this insight into real-world action
- Reporting on the key customer satisfaction metrics that matter most.
- Case management to easily monitor and recover unhappy customers.
- Management reports to help you tackle the root cause of problems.
- Email and SMS notifications to alert key employees of at risk customers.
And you can expect all the support you need, when you need it
Expect fast and efficient response from our friendly support team.
A managed service to help you get set-up quickly and hassle-free.
We’ll integrate Kanari with your existing CRM and other relevant systems.
You spend a lot of money acquiring customers. Let us help you keep more of them
DRIVING DIGITAL REVENUE FOR OUR 70+ SATISFIED CUSTOMERS
"I have worked with Bowaba for many years and I am very happy about the results we were able to achieve together over the time. Bowaba has been, far and away, the best experience I've ever had with digital marketing agency in Kuwait. Their staff is attentive, knowledgeable, really stay on top of an ever-changing landscape and willing to go beyond expectation to get the job done. I couldn't be more pleased with my experience."
"We chose Bowaba to help us develop an effective digital strategy that would drive customers to our website and mobile app. What Bowaba did was conduct an analysis of the website and those of our competitors and eventually build a plan to drive significant new and quality customers to our website. The result was a gradual and consistent increase in numbers through the digital campaigns.
We're excited to continue working with Bowaba and are looking forward to great results."
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"Bowaba delivers on what they say they are going to do. You are kept abreast of progress every step of the way so there are no surprises. I have recommended their services to several business acquaintances."
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I would definitely recommend Bowaba - and all F&B business to build their own independent websites. Bowaba are very creative in their projects and organized."
"Bowaba has helped increase the number of qualified leads we received for our cohorts. Our experience with Bowaba has been very positive. After working together to establish our KPIs & goals, we were frequently informed about campaign progress. We also appreciate the fact that conversations are not laced with technical jargon; information is put forth in an easy to understand format. We are very satisfied with the service provided and would highly recommend Bowaba"
"We contracted Bowaba to improve our rankings in the search engines and they have done exactly that. We do business in a very competitive industry (elevator business) and breaking into the top pages for important terms is extremely difficult. Bowaba found niche keywords that our competitors were missing, optimized our site to be found for them, and now we have first-page rankings that are extremely valuable to our business. Also helping Us with paid advertisement and content creation both social media and blog. Have had great results there also."
"We have been working with Bowaba for over 6 months with the aim of generating leads and customers for our personal storage business 'Boxit' and I am glad to say that their work has become a cornerstone in our customer acquisition strategy, they are responsive, innovative, and are constantly analysing the performance of the campaigns they run for us in order to optimise performance, we look forward to the next stage of the journey and to opening up new markets with their assistance, keep up the good work Bowaba!"